Consumer Guarantees Act Compliance

Bronco's Outdoors will endeavour to ensure all goods and services meet the guarantees required under the Consumer Guarantees Act (CGA). As such, we guarantee that products supplied are:

• Of acceptable quality;

• Fit for their particular purpose; and

• Matching their description or demonstration model.

Return Authorization & Shipping Costs

No product will be accepted for return without prior written authorization from Bronco's Outdoors. Unless the return is due to a faulty item or a Bronco's Outdoors dispatch error, all freight, handling, and insurance charges are the sole responsibility of the Purchaser.

Discretionary Returns & Change of Mind

Bronco's Outdoors is not legally obligated to accept returns or exchanges if a customer changes their mind or orders the incorrect product. However, at our sole discretion, we may agree to process an exchange or store credit provided the item is returned in pristine state (see Condition of Returned Items (Pristine State)).

Exchange Fees & Freight

If Bronco's Outdoors agrees to an exchange for a change-of-mind or incorrectly ordered item:

• The Purchaser is responsible for returning the original item to Bronco's Outdoors at their expense.

• A $10 exchange handling fee PLUS the actual shipping/freight cost applies to dispatch the replacement item. The customer will be informed of the calculated freight cost prior to processing the exchange.

• All exchange handling fees, freight charges, and any price differences for the replacement item must be paid in full before the replacement product will be shipped.

• If the replacement item is of lesser value, the difference will be issued as store credit or refunded at Bronco's Outdoors' discretion.

Incorrect Deliveries, Defects, or Transit Damage

If a product is delivered incorrectly, damaged in transit, or defective upon arrival, the Purchaser must notify Bronco's Outdoors in writing within 3 days of receipt. Notifications must quote the relevant invoice number and provide full details (including photos) of the issue.

• If no notification is received within 3 days, the purchaser shall be deemed to have received the product in good order and condition and that the same had been delivered in accordance with the purchaser's order.

• Bronco's Outdoors will fully honour its legal obligations under the CGA for any defects or damage identified outside of this 3-day window.

Condition of Returned Items (Pristine State)

Unless expressly agreed otherwise in writing, all items authorized for return (excluding statutory fault claims) must be returned in pristine state.

• Pristine state is defined as complete in all original packaging, unused, clean, undamaged, and including all original parts, manuals, and associated accessories.

• Products not returned in pristine state may incur charges to replace missing/damaged parts, a reconditioning fee, or refusal of the return.

Refunds & Deductions

In the event Bronco's Outdoors agrees to issue a refund for a returned item:

• The item must first be received and inspected by Bronco's Outdoors in pristine state.

• For discretionary change-of-mind returns, initial outbound freight/shipping charges paid on the original order are non-refundable.

Product Testing & Non-Faulty Returns

Please note that our staff will test all returned products to determine the nature of the defect or if the item is defective at all.

• If an item is returned as defective, and after testing it is deemed to have been in good working order, the item will be returned to the customer as it was received.

• A fee of $10 may be charged for testing fees, handling, and return shipping, handling, and insurance. This fee must be paid before your non-faulty goods will be returned.

• Please test defective item(s) prior to sending them back for warranty service to save time and money.